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Refund and Cancellation Policy

How cancellations, refunds and the right of withdrawal work for single paid calls and subscriptions.

Last updated October 23, 2026 Download PDF

1Scope

1.1 This Refund and Cancellation Policy applies to any payment made to Neurolith for a paid Plan or a single paid Call, when paid Plans are available. It forms part of the Terms of Service. Capitalised terms not defined here have the meaning given in the Terms. Free Plans involve no payment, so no refund applies to them.

1.2 The Service is a digital service: a Call is delivered the moment it runs. Nothing in this Policy limits any right you have under the mandatory consumer protection laws of the country where you live.

2Cancelling a Subscription

2.1 You can cancel a subscription at any time from your dashboard, without giving a reason. Cancellation stops future renewals: you keep access to your paid Plan until the end of the billing period you have already paid for, and you will not be charged again.

2.2 We send a receipt for every payment, and before a subscription renews for a period of a year or more we will remind you in advance.

3Right of Withdrawal in the EU, EEA and UK

3.1 If you are a consumer resident in the European Union, the European Economic Area or the United Kingdom, you have a statutory right to withdraw from a contract for a paid Plan within 14 days of concluding it, without giving any reason. To exercise it, send us a clear statement by email to contact@neurolith.app before the period ends. You may use the following wording: “I hereby give notice that I withdraw from my contract for the following service: [Plan], ordered on [date], [name], [email address of the Account].”

3.2 When you buy a paid Plan, you ask us to start providing the Service immediately, during the withdrawal period. If you then withdraw from a subscription, we will refund the amount you paid minus an amount proportionate to what was provided before you told us of your withdrawal, measured by the Calls used or the days elapsed, whichever is lower for you.

3.3 For a single paid Call, or a pack of Calls, you expressly agree at checkout that the Call is performed immediately and acknowledge that you lose your right of withdrawal once it has been fully performed, that is, once the Call has been delivered. Calls that have not yet been used remain refundable within the 14 days.

3.4 We will reimburse any amount due within 14 days of receiving your withdrawal notice, using the same means of payment you used, at no cost to you.

4When We Refund

4.1 In addition to any statutory right, we will refund or credit you, at your choice, if:

  1. you were charged twice for the same thing, or charged in error;
  2. you were charged for a renewal after you had cancelled;
  3. a paid Call failed or returned an error instead of a Call, in which case it is not counted, or is refunded or credited;
  4. the Service was unavailable to you for more than 72 consecutive hours during a paid period, for that part of the period; or
  5. it is your first payment for a subscription, you ask within 48 hours of paying, and you have run no more than 5 Calls on the paid Plan.

5When We Do Not Refund

5.1 Except where the law requires otherwise or as set out above, we do not refund:

  1. trading results: a Call that turned out to be wrong, or a trade that lost money, is never grounds for a refund, because Calls are probabilities, not promises (see the Financial Disclaimer (part of the Platform Disclosures) and the Risk Disclosure (part of the Platform Disclosures));
  2. unused days or unused Calls in a billing period that has started, once any statutory withdrawal period has ended;
  3. a change of mind after a paid period or a paid Call has been used;
  4. Accounts suspended or terminated for breaching the Terms or the Acceptable Use Policy (part of the Terms of Service); and
  5. requests made after the time limits in this Policy.

6How to Request a Refund

6.1 Email contact@neurolith.app within 14 days of the charge (48 hours for the first-payment case in Section 4), from the email address of your Account, stating the date and amount of the charge and the reason for your request.

6.2 Approved refunds are made to the original payment method. They usually appear within 5 to 10 business days, depending on your bank or card issuer.

7Chargebacks

7.1 Please contact us before disputing a charge with your bank; most problems are solved quickly by email. If you file a chargeback for a charge that was correctly made for a service delivered as described, we may suspend your Account while the dispute is open and will provide the relevant evidence to the payment processor. This does not affect your statutory rights.

8Referral Commissions

8.1 When a payment is refunded or charged back, any referral commission or credit earned on it is reversed, as described in the Referral Program Terms (part of the Terms of Service).